We try to make things simple and easy to return an item to us!
Returns
Diffusers –You may return any diffuser for any reason whatsoever within 30 days of the date you receive the product for a refund. Shipping costs are non-refundable and the customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories to not be charged the 15% re-stocking fee. Original packing is required with the return. If its not, we will charge an additional fee of $25 to cover the missing packaging.
Fogger/Sprayer/Misters –You may return for any reason whatsoever within 30 days of the date you receive the product for a refund if the product is not opened. If opened there will be a 15% re-stocking plus a $50 packaging fee if you do not have the original box and parts. Shipping costs are non-refundable and the customer is responsible for return shipping. Outside of 30 days, all sales are final.
Disinfectant – No refunds or returns on all disinfectant products due to Covid-19
Aromas – No refunds or returns on all aroma products due to Covid-19
Warranty
Diffusers – Have a 1-year factory warranty if the item should be defective not from wear and tear of oil malfunctions. The customer is responsible for shipping for all warranty work to our location. We will provide free shipping back after the repair work has been done. Additionally, outside your warranty period we offer extended warranties or we will provide replacement parts should you need them. We inspect all of our units that come in for warranty to determine the eligibility for a warranty claim. Mis use, normal wear and tear or other mis handling of the equipment will not be accepted as warranty work.
Foggers/Sprayers/Misters – Have a 90-day factory warranty if the item should be defective not from wear and tear of disinfectant malfunctions. Outside your warranty period we offer extended warranties or we will provide replacement parts should you need them at cost.
If you like to start a return and or support request, please email info@oilworks.com to begin the process.
